At Rova Products Canada Inc., we are committed to ensuring your satisfaction. If you are not completely satisfied with your purchase, we’re here to assist you.

Eligibility for Returns
1. Return Period:
• Products can be returned within 30 days of the date of receipt.
2. Condition of Item:
• Products must be returned in new, unopened condition, with all original packaging, accessories, and documentation included.
• Opened or Used Products:
• If the product has been opened or used, it may still be eligible for a return, but a restocking fee may apply.
• Products showing excessive wear, damage, or missing components may not qualify for a refund or
replacement.

Non-Returnable Items
The following items are not eligible for returns:
• Products marked as “Final Sale” or “Clearance.”
• Custom or personalized products.
• Products damaged due to improper handling, liquid exposure, or unauthorized modifications.

Return Process
1. Initiate Return:
• Contact our Customer Support team at [support@rovaunify.com or 888-855-7682] to request a Return
Authorization (RA) number.
2. Returning the Product(s):
• Please follow the instructions provided in the email from Rova Support.

Refunds and Exchanges
1. Refunds:
• Approved returns will be refunded to the original payment method within 5–10 business days after we receive and inspect the product.
2. Returns for Replacement:
• Defective products will be replaced with proof of purchase (for example your PO number, or the Rova
order or invoice number) or proof of warranty. As the warranty is for a limited period, it is important to
submit your replacement request as soon as possible. Please be advised products that are physically
damaged are NOT covered under warranty.

Contact Us
For questions or concerns about returns, please reach out to our team:
• Email: support@rovaunify.com
• Phone: 888-855-7682
Thank you for choosing Rova Products Canada Inc!